5L FAQ's
SHIPPING & DELIVERY
Q: Do you ship nationwide?
Yes! We ship beef straight from our ranch in Montana to freezers across the U.S. (Lower 48 states only at this time.)
Q: When do you ship orders?
We typically ship every Monday and Tuesday. Orders placed after Monday evening may roll over to the next week.
Q: How is the meat packaged for shipping?
All of our meat is vacuum-sealed and shipped frozen in insulated boxes with plenty of dry ice to keep it cold from our ranch to your doorstep.
Q: Will my meat stay frozen during shipping?
Yep. We pack with enough dry ice to handle the journey. Even if the ice evaporates in transit (that’s normal), your meat will still be frozen or cold to the touch when it arrives.
Q: Do I need to be home when my box arrives?
Nope. Your box will be fine waiting at your door for several hours. Just be sure to get it into the freezer as soon as you can.
STORAGE & FREEZER SPACE
Q: How much freezer space do I need?
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A 10–15 lb box fits in a standard freezer drawer.
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A 25–35 lb box fits easily in a half-empty top freezer.
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For bulk beef (like 1/4, 1/2, or whole), plan on about 1 cubic foot of freezer space per 30–35 lbs of meat.
Q: How long will the meat last in my freezer?
Vacuum-sealed meat lasts up to a year or more in a properly working freezer.
ABOUT OUR MEAT
Q: Is your beef hormone and antibiotic free?
Yes. We do not use added hormones or routine antibiotics. If an animal ever needs treatment, it’s pulled from our butcher program.
Q: Is your beef grass-fed?
Yes! We offer two types of beef:
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100% Grass-Fed Beef – Cattle raised entirely on pasture and finished on grass only.
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Grass-Fed, Grain-Finished Beef – Cattle raised on pasture, then finished on a custom grain ration we mix ourselves using corn, hay, and silage grown right here on the ranch.
Both are hormone- and antibiotic-free, and both are dry-aged for 2–3 weeks. You get to choose the flavor and finish your family loves most.
Q: Do you dry-age your beef?
Yes! All our beef is dry-aged 2–3 weeks for maximum tenderness and flavor.
Q: What cuts come in your boxes?
Depends on the box!
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Ground Beef Box = all ground beef
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Family Box = a mix of ground, roasts, and a couple premium cuts
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Premium Box = includes ground, steaks, and high-end cuts
Every cut is vacuum-sealed and clearly labeled by our processor.
ORDERING & SUBSCRIPTIONS
Q: Do I have to subscribe to order?
Nope! You can place a one-time order any time. But subscribing to the 5L Meat Club gets you priority access, first dibs on cuts, and a price lock.
Q: Can I skip or cancel my subscription?
Yes. You can manage your subscription right in your account—pause, swap, or cancel anytime. No hoops to jump through.
Q: How do I update my address or payment info?
Log into your account, and you can update everything right there. If you get stuck, just send us a message—we’re happy to help.
BULK & CUSTOM ORDERS
Q: Do you sell bulk beef?
We sure do! We offer quarter, half, and whole beef throughout the year. Availability is limited and seasonal, so we recommend joining our email list to be the first to know when bulk opens.
Q: Do you sell pork or lamb?
Yes—we raise pork and lamb too. Selection varies, but when we have it, you’ll find it on the website.
Q: Can I build a custom box?
Yes! You can order by the cut right here on our website. Just head to the shop page and add exactly what you want to your cart—whether it’s steaks, roasts, ground beef, or something special. No subscription required.
GENERAL QUESTIONS
Q: Where are you located?
We’re in Sheridan, Montana, and yes, we really raise all the beef ourselves.
Q: Can I pick up locally?
Yes! We offer local pickup by appointment. Just select that option at checkout and we’ll follow up to coordinate.
Q: How can I contact you?
Use the Contact Us page, shoot us an email, or message us on Instagram. You’ll hear back from a real person (probably with muddy boots).